International Operations Agent

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Responsible for the effective co-ordination, progress chasing and management of all required communications specific to the day-to-day import/export of international freight forwarding shipments, into (Imports) and out of, (Exports) Turkey , across all modes of international transportation, (air, ocean and surface), in line with customer requirements and contractual agreements in place.

• Obtain details (regulations, certificates, documentation) necessary for a full and accurate shipment quotation.
• Provide a “best in service approach” to ensure the customer’s request is fulfilled and satisfied.
• Offer advice and recommendations to customers to help customers achieve their end-to-end requirements
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents
• Track and communicate all delays, damages, issues and work with the customer to resolve.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Assist with the day-to-day training of new team members and cross skilling where applicable with existing teammates.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Establish a relationship as the trusted adviser and one stop shop
• Partner customers to advise, determine and qualify their shipping requirements.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.  Identify and rectify if a shipment has deviated from its schedule
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs/tasks and guidelines are followed and met.

• 2 years experience in a similiar role and industry 
• Strong PC skills (Windows, Microsoft Office applications) preferred
• CargoWise experience a plus
• Fluent oral and written English is a must
• Additional (major) European languages would be an asset
• Demonstrate ability to recognize process improvement opportunities and effectively communicate, implement change
• Resolves non-routine problems with specialised knowledge
• Utilises established procedures but decides action within task
• Must be able to perform in a fast pace / high volume work environment.
• Exercises judgment within defined procedures and practices
• Required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues.  Must be available for occasional on-call duty
• Ability to work both collaboratively and autonomously in the work setting

• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.

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  Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.

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  Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

• Always maintain a high level of professionalism along with extreme discretion with all information.

At AIT, we believe in fostering a positive and fulfilling work environment that extends beyond competitive compensation and benefits. We are dedicated to providing our employees with the resources and support they need to achieve their personal and professional goals. In addition to offering a competitive salary and comprehensive benefits package, we are committed to providing our teammates with meaningful opportunities to give back to the community and support causes they care about.

One such program is our Volunteer Time Off (VTO) initiative. Every teammate at AIT is eligible to participate in up to five hours of volunteer work each year for a charitable organization of their choice. This allows our team members to dedicate their time and skills to causes that are personally meaningful to them, while also making a positive impact on their communities.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.